The Maison receives the details of the flight well in advance,
and follows its progress in real time until landing. If the
flight is delayed, the chauffeur adjusts. If the flight is
early, the motorcar is already there.
On arrival, two protocols according to the guest's preferences :
welcome at the luggage belt with a discreet sign — never a
commercial placard, the golden palm suffices for the regulars
— or silent waiting at the exit. The Maison never makes its
service felt ; it is found where it must be, when it must be.
Luggage is loaded without haste. The motorcar is air-conditioned
to the correct temperature, a bottle of still water at the right
chill is placed without comment. Children have their adapted
seats without having to be asked — the Maison noted the ages
at booking.
The journey to the destination takes place in silence by default,
or in conversation if the guest engages. The chauffeur knows
the alternative routes in case of traffic, and announces them
before taking them.